I just wanted to give a review and keep you updated on the process of being a first time buyer. So I called last Thursday and paid for my fish. $125 (great price) shipping $80 (don't have anything to compare to). So it all went well and I was told it would be shipped out Monday and I would have it Tuesday morning guaranteed. So Saturday I just called to check. (I was nervous after hearing countless people say how bad the service was). So the guy I talked to said they had not received and Elongatus piranhas and that he didn't know anything else.( he had to ask someone else even the most simple questions.). I asked will I be notified when it ships out. He said yeah Nicole will call you Monday with the details. Okay so I call Monday morning and she said that the owner wasn't there and he was the only one who could package the fish because it would need to be tranquillized. She said that the owner had called in and said that he was coming in and that if it didn't go out that night for any reason she would call me right away and let me know. So Monday goes by with out hearing anything. So I called about a half hour before they closed. This guy was more clueless than the last. He told me my fish was still there and they he worked upstairs in the retail store and didn't know anything about that department. He said Nicole would call me first thing in the morning and let me know what was going on. So this morning I wanted until about 230 and decided to call because I had not heard anything. I was told the owner will be in today and they were right on schedule to ship it tonight. She would definitely call me or email me and let me know the details of when it shipped. Didn't hear anything all day so I called again right before close. She said oh yeah you're on my list of people to call. She put me on hold and when she came back... This is when I got the worst excuse I could ever imagine "the owner is out trying to find a box and container to ship your fish, it's so aggressive it would chew through a normal bag." So I stayed calm and was guaranteed 100% that the fish will be shipped tomorrow and i will be called with the details. And that's were I stand currently in this process. Thoughts? Comments? Experiences? I was always taught when I worked retail as a teenager that customer service came number one. Are they so full of themselves that they simply don't care if they lose customers? This will be my first and last purchase from aquascape unless they want to give this purchase to me for free for all the lies they have told me and all the times they have screwed up. Who ever the owner is needs to go back to the first day of business school and take a look and the crap heap of a company he is running. I just hope they don't punish me for posting this and steal my money. But this is an honest and 100% truthful review of my first order with aquascape.
Thanks
Thanks
