Hey all,
So, i shipped a package yesterday. Was for a 9am flight from vancouver to calgary about an hour flight time (dropped off the fish at 630am). Pickup by recipient at 12:19pm . WEll that time rolls around and the package is not there, the recipient was told its not on the flight, and it was bumped to a later flight, which arrives at 3pm. I call westjet to get an explanation why it was bumped... apparently passengers luggage gets priority and cargo fills the empty space, and that flight was full. Okay no big deal, the fish will last another couple hours....
WEll, 3pm rolls by and the recipient is told they can't find the package. WTF? I call westjet/els again to find out wtf is going on.... There were three options 1) its still in vancouver 2) its in calgary hiding 3) it was overlooked and its on its way to toronto (the other side of canada 4 hours away). The flight lands at 9pm in Toronto and ITS NOT ON THE PLANE... both calgary and vancouver swear its not there...so its disappeared off the face of the earth.... By now its late at night so i have no other option but to call in the morning.
I call the next day and they "found" the package in Calgary... with dead fish in it.
There are a few main problems i see
1) The fish did not make the booked flight, when i book a flight i expect it to make it on that flight... later i was told its not guaranteed
2) Vancouver did not put it on the next available flight. There were 3 other flights that left for Calgary before the one they actually put it on.
3) They were clearly negligent in calgary by overlooking the package.... THIS WAS THE FATAL MISTAKE, it was there the whole time, even after repeated calls asking them to thoroughly check they said it was not there.
Wesjtet/els clearly were negligent both at VAncouver and cAlgary and they fell below their standard of care.
There were two asian arowana worth $2925...
The only thing i can think of that can **** me is the fact that they were supposed to be packed to last 48 hours, but died before 48 hours...
I have since arranged to ship the customer replacement fish at no cost.... now i have to try to get the full cost of the fish back to cover the loss...
This last shipment of asian arowana has been super ****ty... lost $5000 worth of fish
I really need help here... thanks.
So, i shipped a package yesterday. Was for a 9am flight from vancouver to calgary about an hour flight time (dropped off the fish at 630am). Pickup by recipient at 12:19pm . WEll that time rolls around and the package is not there, the recipient was told its not on the flight, and it was bumped to a later flight, which arrives at 3pm. I call westjet to get an explanation why it was bumped... apparently passengers luggage gets priority and cargo fills the empty space, and that flight was full. Okay no big deal, the fish will last another couple hours....
WEll, 3pm rolls by and the recipient is told they can't find the package. WTF? I call westjet/els again to find out wtf is going on.... There were three options 1) its still in vancouver 2) its in calgary hiding 3) it was overlooked and its on its way to toronto (the other side of canada 4 hours away). The flight lands at 9pm in Toronto and ITS NOT ON THE PLANE... both calgary and vancouver swear its not there...so its disappeared off the face of the earth.... By now its late at night so i have no other option but to call in the morning.
I call the next day and they "found" the package in Calgary... with dead fish in it.
There are a few main problems i see
1) The fish did not make the booked flight, when i book a flight i expect it to make it on that flight... later i was told its not guaranteed
2) Vancouver did not put it on the next available flight. There were 3 other flights that left for Calgary before the one they actually put it on.
3) They were clearly negligent in calgary by overlooking the package.... THIS WAS THE FATAL MISTAKE, it was there the whole time, even after repeated calls asking them to thoroughly check they said it was not there.
Wesjtet/els clearly were negligent both at VAncouver and cAlgary and they fell below their standard of care.
There were two asian arowana worth $2925...
The only thing i can think of that can **** me is the fact that they were supposed to be packed to last 48 hours, but died before 48 hours...
I have since arranged to ship the customer replacement fish at no cost.... now i have to try to get the full cost of the fish back to cover the loss...
This last shipment of asian arowana has been super ****ty... lost $5000 worth of fish
I really need help here... thanks.
