Aquascape is deleting negative reviews, yet have not taken the time to reply to my paypal request for a refund, thats who youre dealing with,.
Didn't he make the order right and send you a free bass?
I've had my issues with even the best vendors. I've had some issues with terrible vendors. One thing in common, if they make it right, I stop bashing and give them another chance. This thread will really hurt his business. Deserved??? Maybe....if he never made it right...but he did.
And what's with everyone who has never done business with them bashing for??? Solidarity? How's this...I drove two hours to visit them and though I didn't buy anything, he and his staff were very knowledgable and friendly and his stock was healthy. And like another user said, I never place an order without calling first or having an email conversation.
As for refund policies, it makes sense that he doesn't allow anyone to make those calls but him. He may have a reason to choose not to delegate those responsibilities.
Lastly, I agree that there is room for improvement in his online business. But all the spectators need to relax. If you don't want to order from him, that's your business . But slandering a man and his business without direct experience is wrong.
I'm off my soap box now.