I ordered some G. Balzanii a while back and had a very positive experience with them. Terry was a good guy to work with so I would order from them again for sure.
Anybody ever purchased from Cichlid Station
- Thread starter Ghage
- Start date
Its a fair comment... and thanks very for the catch on this... with just the two us working everything, we do make mistakes (writing fish copy and creating listings for the website is perhaps the most boring thing)
FYI these are labiatus, an old listing got cloned and changed incorrectly (not an excuse, just an explaination)... its fixed now.
PS: We're working on a send us a 'comment / question / suggestion' button to go on the fish pages, I also welcome calls or emails - we're pretty responsive, at least we try.
FYI these are labiatus, an old listing got cloned and changed incorrectly (not an excuse, just an explaination)... its fixed now.
PS: We're working on a send us a 'comment / question / suggestion' button to go on the fish pages, I also welcome calls or emails - we're pretty responsive, at least we try.
I have just placed my third order with CichlidStation, and am enrolling here because I believe in the feedback process. I was nervous about ordering fish online, sent a few emails to Terry at CichlidStation, and received very timely, courteous, professional, and helpful responses. Terry has been a real pleasure to work with, to include working with me on a fairly substantial third order. Sort of and early Christmas present to me!
My experience consists of 5 plecos over two orders, the last was placed in earlier September. All 5 fish are alive, growing and very healthy. Terry uses FedEx and so far all of my orders have arrived by 9:30 the next morning. The folks at Cichlid Station do not bag their orders until just before their pickup. I have received my shipment notification between 7 & 8 pm the night before...
As it is with all overnight shipping, the prices are fairly high and have to be included in your overall pricing consideration, but from what I've seen at other sites, it seems to me Cichlid Station does not drastically markup their pricing as other sites do...
In short, I couldn't be happier with my Cichlid Station orders. Feel free to tell Terry I (Vaughn) said hello... I am nearly 50 years old and am not easily impressed with customer service, but this is group deserves commendation.
If you have any further questions, please feel free to contact me at jviramontez@aol.com...
There was only one left this morning, but I suggest you look at the "Sultan", I took the other one yesterday!!!
Best wishes,
-Vaughn
My experience consists of 5 plecos over two orders, the last was placed in earlier September. All 5 fish are alive, growing and very healthy. Terry uses FedEx and so far all of my orders have arrived by 9:30 the next morning. The folks at Cichlid Station do not bag their orders until just before their pickup. I have received my shipment notification between 7 & 8 pm the night before...
As it is with all overnight shipping, the prices are fairly high and have to be included in your overall pricing consideration, but from what I've seen at other sites, it seems to me Cichlid Station does not drastically markup their pricing as other sites do...
In short, I couldn't be happier with my Cichlid Station orders. Feel free to tell Terry I (Vaughn) said hello... I am nearly 50 years old and am not easily impressed with customer service, but this is group deserves commendation.
If you have any further questions, please feel free to contact me at jviramontez@aol.com...
There was only one left this morning, but I suggest you look at the "Sultan", I took the other one yesterday!!!
Best wishes,
-Vaughn
I just placed my fourth order with Cichlid Station, and this was the only scary order to date. Terry and Margie at CichlidStation did their part and got the order to FedEx at a good time, but the weather in KC was bad, so FedEx routed the order South to Fort Worth... Turns out, the weather in Fort Worth went from "not so good" to "bad", as well...
I'm sitting at home the next morning (Dec 8) realizing my 5 new bouncing baby Pleco's are stuck in Fort Worth, and unfortunately stayed there for almost 24 hours... I can't tell you how much it meant to me to get several status phone calls and emails from Terry and Margie letting me know they were actively trying to work with FedEx, and assuring me the success rate for live shipments was still around 80% for fish that near the 48 hour time frame.
I have to admit, I was somewhat skeptical about my chances for a "live" arrival... I was also nervous as to where FedEx kept these fish during the delay (it was VERY cold outside)... To make a long story short, I receive my order about 38-40 hours after the fish had been packaged and all five fish arrived alive and energetic. This was 3 days ago (Dec 9), and all five fish are still alive and healthy. CichlidStations packing process is extraordinary...
The CichlidStation family based operation is the only way to go when ordering live fish as far as I'm concerned, and their Plecostomus offerings are far superior to any LFS anywhere near me... Also, the "grossly unfair" price quotes I've received from other sites on shipment costs, will keep me doing business with CichlidStation. Admittedly, I was skeptical and nervous about this particualar order, but those concerns proved to be wasted emotions...
Also, as a commendation to FedEx: I called FedEx first thing the second morning after shipment (Dec 9 at around 6:30am) letting them know the situation with these fish. I have to tell you, I receive no less than 6 return calls from individuals at FedEx who proved they were truly concerned about my "Live" fish order. In short, they had my fish available for pickup in just a couple of hours, and this was after two days of delays in their system and a lot of existing turmoil in their hub.
Nothing but accolades to Cichlid Station and Fedex...
Merry Christmas to all,
-Vaughn
I'm sitting at home the next morning (Dec 8) realizing my 5 new bouncing baby Pleco's are stuck in Fort Worth, and unfortunately stayed there for almost 24 hours... I can't tell you how much it meant to me to get several status phone calls and emails from Terry and Margie letting me know they were actively trying to work with FedEx, and assuring me the success rate for live shipments was still around 80% for fish that near the 48 hour time frame.
I have to admit, I was somewhat skeptical about my chances for a "live" arrival... I was also nervous as to where FedEx kept these fish during the delay (it was VERY cold outside)... To make a long story short, I receive my order about 38-40 hours after the fish had been packaged and all five fish arrived alive and energetic. This was 3 days ago (Dec 9), and all five fish are still alive and healthy. CichlidStations packing process is extraordinary...
The CichlidStation family based operation is the only way to go when ordering live fish as far as I'm concerned, and their Plecostomus offerings are far superior to any LFS anywhere near me... Also, the "grossly unfair" price quotes I've received from other sites on shipment costs, will keep me doing business with CichlidStation. Admittedly, I was skeptical and nervous about this particualar order, but those concerns proved to be wasted emotions...
Also, as a commendation to FedEx: I called FedEx first thing the second morning after shipment (Dec 9 at around 6:30am) letting them know the situation with these fish. I have to tell you, I receive no less than 6 return calls from individuals at FedEx who proved they were truly concerned about my "Live" fish order. In short, they had my fish available for pickup in just a couple of hours, and this was after two days of delays in their system and a lot of existing turmoil in their hub.
Nothing but accolades to Cichlid Station and Fedex...
Merry Christmas to all,
-Vaughn
