Hello,
So I am having some issues that I would love some advice or experience. I have an 120 Panoramic Aquarium... It comes with a foam matt on the bottom. So the tank ended up cracking half way up the front panel. I reached out to the company and they stated Improperly used the tank. The rock which was river rock was too heavy and caused stress on the front panel which cracked it. My question is
1. I have used these rocks in probably 20 - 30 marineland and aqueon tanks and never had an issue. I raised this concern to the company and they stated I was just lucky. Has anyone else used river rocks like this and can chime in with if you had a negative experience?
2. If it was due to the weight, wouldn't the crack come from the bottom or the bottom corner up and not midway?
3. No rock fell and hit it, their was no impact zone on it. The rocks where stacked on eachother. The stand did not **** either. Everything was still level when I checked it all.
Really just feeling like this company is trying to avoid fault here.
So I am having some issues that I would love some advice or experience. I have an 120 Panoramic Aquarium... It comes with a foam matt on the bottom. So the tank ended up cracking half way up the front panel. I reached out to the company and they stated Improperly used the tank. The rock which was river rock was too heavy and caused stress on the front panel which cracked it. My question is
1. I have used these rocks in probably 20 - 30 marineland and aqueon tanks and never had an issue. I raised this concern to the company and they stated I was just lucky. Has anyone else used river rocks like this and can chime in with if you had a negative experience?
2. If it was due to the weight, wouldn't the crack come from the bottom or the bottom corner up and not midway?
3. No rock fell and hit it, their was no impact zone on it. The rocks where stacked on eachother. The stand did not **** either. Everything was still level when I checked it all.
Really just feeling like this company is trying to avoid fault here.