building a 1000 gal concrete block monster tank

[Sani-Tred Rep.]

‘Wizzin’ has been difficult to correspond with.

Specifically speaking ... ‘Wizzin’ made many assumptions that were incorrect and calculated an improper quantity of material for this tank. ‘Wizzin’ refuses to accept that fact and blames us for his misunderstandings. We asked for some photos that would accurately depict the problem he was having and ‘Wizzin’ said “no problem” because he evidently documented his application step-by-step. The only photos I’ve received depicted the products being applied incorrectly.

For instance … the application is a simple 3-step process.

1. Prime the substrate 1 coat of PermaFlex 240 sq’ per gal (block needs 2 coats)
2. Patch any joints, seams, cracks, holes and rough areas using LRB/TAV mixture
3. Topcoat using 1 coat of PermaFlex (240 sq’ per gal)

THE PROBLEM:

1. Here are two photos provided by ‘Wizzin’. As you can see in the left pic, he skipped the 1st step and went straight to applying LRB/TAV mixture to the raw block (I don’t know why and he has yet to reply to that).
2. In the 2nd pic you can see that ‘Wizzin’ did prime the wall before he began patching, but not everywhere. ‘Wizzin’ did NOT like being told that he made an error and that these locations should be a concern of his.

‘Wizzin’ did send us some other photos in order to show me just how well he sealed the surface of the block and asked “why is it still leaking”? I circled obvious areas in RED to show spots of concern and let him know that these are holes (very large pores in the block) that would require just a little patching with LRB/TAV mixture. Inexpensive/light weight block is extremely porous. You can see that he has previously attempted to FILL these holes with PermaFlex (light colored blotches). I informed him that PermaFlex is not designed to fill anything and LRB/TAV mixture is designed for this very purpose. ‘Wizzin’ became more agitated. The fact is, ‘Wizzin’ did not have any more LRB/TAV mixture because he did not order enough to perform such minor patching where it is necessary. ‘Wizzin’ believes that this is our fault.

HOW ‘WIZZIN’ CALCULATED THE QUANTITY OF MATERIAL REQUIRED FOR HIS TANK:

• Wizzin’ use our ‘Swimming Pool Calculator’ found on this page
• Wizzin’ entered: Pool Shape – Rectangle Wall Type – Block Length-10’ Width-5’ Depth-4’

This is what the calculator stated and this is precisely what ‘Wizzin’ purchased:

‘Wizzin’ did NOT understand how the calculator works for swimming pools and withougt consulting us he assumed that our swimming pool calculator would somehow know that he had a huge glass pannel to seal, wood-to-block seams to seal, 4 vertical corner seams to seal, inlet/outlet plumbing to seal around and X amount of spuratic patchwork throughout his walls. The swimming pool calculator calculates how much PermaFlex needed for walls & floor, LRB/TAV to seal where the wall meets the floor … THAT’S ALL. ‘Wizzin’ made the mistake of not entering how many linear foot of additional joint/seam/crack he had to seal within the automatic calculator where it says:

I have been trying to help ‘Wizzin’ and I would prefer to stay out of the forum as customer/vendor problems never appear professional online, but he is making false claims. ‘Wizzin’ states that he received no literature with his order. This is NOT true as all orders come with complete and thorough instructions. These are the ONLY photos I have received to date and have yet to receive any photos of his other concerns. ‘Wizzin’ would make some wild statements and I repeatedly request the photos that he claims he has to no avail.

I would love to forward ALL of our previous correspondence to anyone who is curious, but I believe that would be an invasion of ‘Wizzins’ privacy. ‘Wizzin’ made certain threats and is in fact ‘trying’ to use the web/forum in some way to his advantage in hopes that we bend to his will. His idea of how we should resolve his errors is for us to give him FREE material.

 

[wright4lfe]

lol

looks like theres two sides to this story.

 

[jem454]

I just wanna put in my 2 cents. Sorry about your problems, I am very happy with my dryloked 600, cheap and easy to apply.

I understand sanitred about the porous block, but if you cant seal cement filled concrete block I would really like to know how they went about sealing this?

 

[Bizarroterl]

Step 2 in the Sanitred post.

 

[wizzin]

what a jerk. Just arguing with me instead of giving me solutions. He still hasn't answered ANY of my questions!

First, This:

Here are two photos provided by ‘Wizzin’. As you can see in the left pic, he skipped the 1st step and went straight to applying LRB/TAV mixture to the raw block (I don’t know why and he has yet to reply to that).

IS A LIE! When did you ask me this? Second, IT IS PRIMED WITH ONE COAT OF PERMAFLEX. You can tell because the block looks mottled. Permaflex is like latex paint. It got sucked into the block so much that after one coat, it's barely visible. I can actually see it because I remember what it looked like. I'm going to look through my photos again tonight.

So, what about these questions: j

1. How do I fix the leaks?
2. failing that, how do I remove the product?
3. failing that, what can I use to cover the product to seal the tank?

Why would I make this up? I want this tank to be water tight more than anybody. I applied at LEAST 4 coats to the entire tank, and some areas have more like 6. The fact of the matter is that this stuff is very difficult to create a solid barrier with, and you need FAR more material than sanitred claims.

I don't even care about getting free material at this point, just tell me how to fix the problems.

 

[wizzin]

‘Wizzin’ did NOT understand how the calculator works for swimming pools and withougt consulting us he assumed that our swimming pool calculator would somehow know that he had a huge glass pannel to seal, wood-to-block seams to seal, 4 vertical corner seams to seal, inlet/outlet plumbing to seal around and X amount of spuratic patchwork throughout his walls. The swimming pool calculator calculates how much PermaFlex needed for walls & floor, LRB/TAV to seal where the wall meets the floor … THAT’S ALL. ‘Wizzin’ made the mistake of not entering how many linear foot of additional joint/seam/crack he had to seal within the automatic calculator where it says:

THAT IS A LIE too! I told you I talked with your reps several times about quantity of material!

 

[wizzin]

As for documentation, I DID NOT receive ANY documentation. That is a lie too. I'm amazed by this, and I am calling your supervisor. You haven't given me one useful piece of advice on this issue.

Second, go ahead, forward every email communication we've had. I'd actually like to post them on this forum, then everyone can see that you're lying! Like, you never asked me EVER about priming the block, and how many times have I told you that I talked to your reps when I ordered the material?

Here, hows this guys. Next time you're building a concrete tank this size, here is how much sanitred will cost you! HA!

 

[hamato_yoshii]

yikes, this could get ugly

 

[wizzin]

yikes, this could get ugly

It's been ugly. This guy is a total jerk.

A customer should never have to say that.

The biggest problem here is that When I first was asking about how much material it would take to seal the tank, the quotes (FROM SANITRED EMPLOYEES AND THE CALCULATOR) was what I ordered.

Then, when I used that material, and test filled the tank and it leaked, I called them back. Their story then was: "oh, well, you need more material. You should have ordered more material". So I ordered more material (another gallon of permaflex and a quart of LRB). Then, when I used all that material, and test filled the tank and it still leaked. Now, we're here.

The difference this time is that instead of just ordering more materials, I'm questioning why nobody told me I would have to spend $10,000 to seal a 10'x4'x4 tank with one 10x3 section being glass?

Honestly, think about this logically, what would you have done? Hmmm. Sanitred = $10,000 OR Pond armor = $320??????? Oh well, I guess I'll go with sanitred??? WTF??? :WTF:

 

[wizzin]

Just FYI I reccomend against using Sani-Tread's LRB/TAV combo in place of silicon. It seems that it hardens more, and can be an issue when sealing the glass. IME. I had a leak with my plywood tank due to this issue.

Oh, look, another anti sanitred user. I actually haven't seen one happy customer. Buyer beware! That was posted in this thread, almost a year ago. Should have listened.