First time buyer from aquascape

[AquaScape]

Wow. 18 pages already.... I was not aware of this post until my employee brought it to my attention earlier today (at 13 pages). Brock I replied to your email at 9am this morning to call me when you had a chance, I guess you still did not have some time to call me.

 

[Wailua Boy]

Is this a serious question, do you really what me to answer this???
L lightsout

 

[Red Aimara]

Most of the LFS that shipped or transport the fishes to me (one day transit) will fast the fish for 3 days to a week.

Touch wood I have no issues with ammonia burn all these while.

In fact, my Curupira was brought in from another country - took almost 24 hours. I'd mentioned to the seller its abit skinny but he said the fish was not fed for a week to ensure the water in bag stays good. LOL!

 

[Jesseliu13]

I believe vendors are much more competitive down there. I don't think vendors will give people the time of day for a video, customer service in this hobby (here) seems to get worse the longer the vendor is in the trade. Since we don't have people willing and able to compete closely with the more established names we have a bit less power on our dollar.

this cant be more true

 

[davenmandy]

I have never had a fish shipped with ammonia burn, and I have rec'd plenty of fish shipped, even one lost for a full day by FedEx. I feel like it can be easily avoided, easily. I am not convinced this is ammonia burn, the other fins and fish seems alright otherwise, and if during transit the fish crapped so much it caused a burn, it would likely show some signs of ammonia poisoning no?

If the fish was shipped with oxygen, which it should have been, ammonia burn from transit is not super likely because, it is my understanding, the PH drops to the point that ammonia is far less toxic/harmful. It is only once the bag is opened and there is gas exchange that the PH rapidly rises causing any ammonia to be harmful, which is why you only temperature acclimate fish that were in transit for longer periods of time but you don't drip acclimate them like you usually do. Maybe OP drip acclimated, maybe not, but I feel like if anything this was just a problem that was compounded, and not the cause of the OP personally. I know I wouldn't be happy receiving a fish like this, but if this is a fish I wanted forever, etc. I would likely just suck it up at treat conservatively.

 

[krichardson]

I have never had a fish shipped with ammonia burn, and I have rec'd plenty of fish shipped, even one lost for a full day by FedEx. I feel like it can be easily avoided, easily. I am not convinced this is ammonia burn, the other fins and fish seems alright otherwise, and if during transit the fish crapped so much it caused a burn, it would likely show some signs of ammonia poisoning no?

If the fish was shipped with oxygen, which it should have been, ammonia burn from transit is not super likely because, it is my understanding, the PH drops to the point that ammonia is far less toxic/harmful. It is only once the bag is opened and there is gas exchange that the PH rapidly rises causing any ammonia to be harmful, which is why you only temperature acclimate fish that were in transit for longer periods of time but you don't drip acclimate them like you usually do. Maybe OP drip acclimated, maybe not, but I feel like if anything this was just a problem that was compounded, and not the cause of the OP personally. I know I wouldn't be happy receiving a fish like this, but if this is a fish I wanted forever, etc. I would likely just suck it up at treat conservatively.

Good explanation of ammonia burn.I have been seeing the term used quite a bit in recent posts.

 

[lightsout]

I have never had a fish shipped with ammonia burn, and I have rec'd plenty of fish shipped, even one lost for a full day by FedEx. I feel like it can be easily avoided, easily. I am not convinced this is ammonia burn, the other fins and fish seems alright otherwise, and if during transit the fish crapped so much it caused a burn, it would likely show some signs of ammonia poisoning no?

If the fish was shipped with oxygen, which it should have been, ammonia burn from transit is not super likely because, it is my understanding, the PH drops to the point that ammonia is far less toxic/harmful. It is only once the bag is opened and there is gas exchange that the PH rapidly rises causing any ammonia to be harmful, which is why you only temperature acclimate fish that were in transit for longer periods of time but you don't drip acclimate them like you usually do. Maybe OP drip acclimated, maybe not, but I feel like if anything this was just a problem that was compounded, and not the cause of the OP personally. I know I wouldn't be happy receiving a fish like this, but if this is a fish I wanted forever, etc. I would likely just suck it up at treat conservatively.

No, just because the fins are burned you wont see signs of ammonia poisoning, now it were to be in those condition longer im sure you would. Everything im saying is from personal experience. Size of the fish and the type of species does matter.

Ammonia burns can happen in the bag and also once the bag is open when the co2 is released.

Exactly my point, once that bag was open we dont know what the new owner did, from that point on the vendor has no responsibility in the many things can go wrong ex. how long the fish was in the bag, how he acclimated the fish, water quality, how he handled the fish, how stressed out the fish is.

If you read prior post from the buyer he has no experience with this type of situation, hence his post was out of frustration. Nothing more to say. Had he known what to do im sure he wouldnt have made this post and the fish wouldnt have gotten this bad

 

[davenmandy]

No, just because the fins are burned you wont see signs of ammonia poisoning, now it were to be in those condition longer im sure you would. Everything im saying is from personal experience. Size of the fish and the type of species does matter.

Ammonia burns can happen in the bag and also once the bag is open when the co2 is released.

Exactly my point, once that bag was open we dont know what the new owner did, from that point on the vendor has no responsibility in the many things can go wrong ex. how long the fish was in the bag, how he acclimated the fish, water quality, how he handled the fish, how stressed out the fish is.

If you read prior post from the buyer he has no experience with this type of situation, hence his post was out of frustration. Nothing more to say. Had he known what to do im sure he wouldnt have made this post and the fish wouldnt have gotten this bad

I agree with you to an extent. You are correct, size and species absolutely matter, no doubt about it. I am not positive that I agree that as soon as the bag is open the vendor has no responsibility, I think that depends on other things, such as the condition of the fish prior to shipping, for example. Also you don't know for sure he didn't know what to do when he got the fish, aquascape, IIRC, has detailed instructions that are to be followed and any live arrival is voided should they not be followed, so maybe OP followed those to the T. I am sticking with my position of not having enough information to put the blame on a single party at this point, but my gut has me siding a bit more with the OP, and while never having a fish with ammonia burn myself I am not 100% convince that is what it is yet, I will defer to piranha experts on how it looks on them because I have only ever seen it on stingrays and I would have thought the ammonia burns would effect more than just the tail, but could be wrong on that, plus I would have guessed ammonia burn would heal quicker once in good water.

 

[lightsout]

I agree with you to an extent. You are correct, size and species absolutely matter, no doubt about it. I am not positive that I agree that as soon as the bag is open the vendor has no responsibility, I think that depends on other things, such as the condition of the fish prior to shipping, for example. Also you don't know for sure he didn't know what to do when he got the fish, aquascape, IIRC, has detailed instructions that are to be followed and any live arrival is voided should they not be followed, so maybe OP followed those to the T. I am sticking with my position of not having enough information to put the blame on a single party at this point, but my gut has me siding a bit more with the OP, and while never having a fish with ammonia burn myself I am not 100% convince that is what it is yet, I will defer to piranha experts on how it looks on them because I have only ever seen it on stingrays and I would have thought the ammonia burns would effect more than just the tail, but could be wrong on that, plus I would have guessed ammonia burn would heal quicker once in good water.

Pictures of the ammonia burns are on page 16 its not just the tail. The picture of the alleged elong before it was shipped is found in the thread below this one. I didnt see any visible signs of anything that would convince me not to buy it. Looked fine.

Exactly, good clean water should have healed this fish up in a week or so. Water params, how he acclimated and handled the fish all play a crucial role in what transpired. The plan of treatment the OP decided to take is another story.

 

[AquaScapeOnline_Nicole]

Hi Brock, tried reaching you on your cell. I am not in the office on the weekends but im sure if you would have called the store, someone could have helped you out. So sorry about whats going on with your piranha, but we do not ship out sick fish at all. Like I had explained to you before on our several conversations over the phone, we rather hold the fish if it's sick, etc then ship it out. Your fish was not sick , we were just waiting on the owner to package it. We care a lot about our fish and their well being. When I first read the thread, I tried contacting you on your cell to see if there was anyway that I could help but I did not get an answer and I know the owner has tried reaching out to you as well. We have been in contact with you through this whole process and I do want to make it aware that we are not on this site 24/7 so if something is going on with your fish, please give us a call because we would never know. I did also want to mention that the owner handles and packages all of the bigger species of piranha and other fish and without him being present, we cannot ship out the fish. I know there has been a lot of complaints on the site about customer service and the owner not being present to ship out fish on the day it has been scheduled but we are fixing the issue along with any delays from FedEx. There has been a lot of changes to the company including new staff members and we are trying our best to get the hang of things and fix any issues that happened in the past. We are here if you need anything or have any questions or concerns. If you can, please call us so we can try to help you out.