Hello; Went to a different Honda dealer and tried both the old and new memory stick. Neither worked in a Civic. Both worked in a higher level model. This dealer has no answer at this time.Hello; Picked up a new memory stick. Was able to format it as FAT32. Put some songs on it. So far only have access to a nissan and a hyunda. Both the old and new stick work fine in the hyunda, but only the old stick works in the Nissan. The Nissan is a few years old so it's computer may be dated. Now to find a late model Honda.
Stopped at a Ford dealer and both sticks worked in a 2017 Mustang.
I do not have a clue as to what to try.