I thought this company was based in Hong Kong? But maybe they are actually based in China based on the response???
Eitherway, just an FYI, China has definitely extended the CNY holidays till sometime in early Feb to “hopefully” slow down the Coronavirus spreading...
Although, no guarantee they wony extend it further to prevent people moving around so much, since its now illegal to even go out in a lot of cities around china atm while they try and contain it...
As always, good luck with your order and hopefully it does come through, even though based on current situation, it may take a bit longer...