Plane tickets are a business expense. Expenses are incurred by business when they are trying to attract new custom ( among many other things...) or trying to keep existing ones.....wizzin;1096442; said:
building a 1000 gal concrete block monster tank
- Thread starter wizzin
- Start date
wow. Just got this email:
We will be crediting your credit card for the order placed today (order canceled). There hasn’t been the proper amount of material applied to this tank from the very beginning. Throwing this little bit of product at the big problem you have created is not the way we do business.
after they told me that this is what I would need to do to fix the problem.
We will be crediting your credit card for the order placed today (order canceled). There hasn’t been the proper amount of material applied to this tank from the very beginning. Throwing this little bit of product at the big problem you have created is not the way we do business.
after they told me that this is what I would need to do to fix the problem.
no, I think they claim because I haven't provided photos of the first coat of permaflex on the entire tank that I have caused these pin holes to leak. I don't know. I give up trying to figure this company out. Nothing but problems. This is just another example of stellar customer service. I responded asking how do I fix the problem then? No response. I'm sure they wont respond.Bizarroterl;1096701; said:
Oh well. On to the next issue. I might grind on this stuff with a grinder then install a thick coat of concrete over top of it. Then seal that with pond armor. Or go the hardiboard/drylok (proven) route.
Very unprofessional when a company rep would rather fight it out then try to make the customer happy no matter who's mistake it is. Its pretty safe to say that the 80,000+ people who have viewed this thread know the name Sani-tred and will always think of it in a negative manner. Sanitred needs a PR rep. Good luck Wizzin. I know it bites to be so close and cannot finish.
Here's what kills me.
from an older email:
What new piece of information did they get that lead them to this brilliant conclusion?
When I called earlier today and talked to a woman, I asked her how much I would need to patch the walls. I told her the square footage, and she told me how much I would need. That's what I ordered. Why didn't she inform me at that time that there was no way to fix it?
I just checked my bank account, and they haven't credited my money back yet.
from an older email:
and now the story changes again to:
It's all this conficting information they keep giving out. One minute it's a simple fix, and the next, there is no way to fix it. It's a total loss. Don't know why they didn't tell me it was a total loss the first time I asked.
What new piece of information did they get that lead them to this brilliant conclusion?
When I called earlier today and talked to a woman, I asked her how much I would need to patch the walls. I told her the square footage, and she told me how much I would need. That's what I ordered. Why didn't she inform me at that time that there was no way to fix it?
I just checked my bank account, and they haven't credited my money back yet.
Not to beat a dead horse... but After reading the last 6 or so pages sanitred still hasn't answered the question...
"So it doesn't leak when it's half full, why does it leak when it's full?" How do I solve it?"
And let me get this straight. You called and ordered more product from them, then they refused to send it to you??
WTF?
Not to mention the balls it took for that guy to post on this thread????? That's insane and poor buisiness any way you look at it.
With my experience with them, which is no where near what you're going through, was enough for me not to call them back. And I only spent $177!!
And again, they sure as heck didn't sell me enough product..... WTF?
"So it doesn't leak when it's half full, why does it leak when it's full?" How do I solve it?"
And let me get this straight. You called and ordered more product from them, then they refused to send it to you??
WTF?
Not to mention the balls it took for that guy to post on this thread????? That's insane and poor buisiness any way you look at it.
With my experience with them, which is no where near what you're going through, was enough for me not to call them back. And I only spent $177!!
And again, they sure as heck didn't sell me enough product..... WTF?
