building a 1000 gal concrete block monster tank

[wright4lfe]

interesting.

after going back and reading portions of your thread TheFishGuy on the other site it seems like this is a consistant problem with them. it looks like they try and get people to buy their produvt only to undersell them. i'm just seeing it too often on too many of these threads.

whats worse, in my opinion, is that its not like we don't want to spend money on this hobby. just do us right the first time jeez.

 

[BlackTopKing]

I agree with all the above, that company has got a big problem with service all the way around i would suggest knocking on doors intill someone answers with sometype of power and knowledge, i have wroked on that side and if you had a problem we did what we could and then some to settle it so that the customer was happy,no customers no company...?! thats what i thought and what i thought alot of other companies thought as well. but i guess not...

so is the problem still that the tank leaks at full and not at haft?
maybe the pressure from the water at full?

Get a lawyer get your tank fixed No Charge, then get another tank why your at it-just not with anything they sell.
lol
GL

 

[wizzin]

man you should file a lawsuit for full price of the project + whatever sum of money you think the time and aggravation is worth.

It's not worth it. I'm just done with them. It should be pretty obvious what kind of company they are to do something like that. Can you imagine a company like UGL (drylok) doing something like this? HA!

I know what product I won't be using for my future pond.

I actually have a building on my property that has a parapet roof that I need to re-seal with something. I was originally going to use sanitred. Not now.

Not to beat a dead horse... but After reading the last 6 or so pages sanitred still hasn't answered the question...

"So it doesn't leak when it's half full, why does it leak when it's full?" How do I solve it?"

And let me get this straight. You called and ordered more product from them, then they refused to send it to you??

WTF?

Not to mention the balls it took for that guy to post on this thread????? That's insane and poor business any way you look at it.

With my experience with them, which is no where near what you're going through, was enough for me not to call them back. And I only spent $177!!

And again, they sure as heck didn't sell me enough product..... WTF?

They've refused to answer a lot of questions. My wife is a phsycologist, and she said that the tactic they're using is called the "scarecrow" tactic. Essentially, you put up scarecrows all over the place and point to them to avoid answering a direct question. For example. When asked: how do I know where to patch. He would answer by saying: you still haven't provided pictures of the LRB around the base of the tank. By pointing to something they know I don't have pictures of, they avoid answering a direct question.

The correct answer is: you'll have to seal the entire wall again. Proving that I needed a LOT more material than they suggest. Another good one is the claim that I was told in the beginning that I needed to do a scrim coat of LRB on the entire interior of the tank, which I have been told that I didn't need to do, then later that I did need to do about 10 times. When I asked: "why doesn't your step by step instructions (simple 3 step installation procedure) mention that concrete block needs a scrim coat, they answered: "that's just a simple information guide we email people. If you would have asked for the documentation we were supposed to send you to begin with, you would have known that you needed to scrim coat the block". First, that's a load of BS and another scarecrow tactic. Second, if the only way you would find out you needed to do a scrim coat was after you receive the documentation/product, how would you know to order extra product to begin with?

Again, they make it sound like it's SO easy, and you don't need much material to do a job, but when you get into it, you realize you need a lot more than they say.

Last thing. If this stuff is so easy to install, and it's such an easy product to work with, why did it take pin holes to cause a failure and ultimately make the project a complete failure. You must have to be very careful with this stuff for it to work. Which is contradictory to the claim of it being "easy to work with".

what a joke. It's going to feel good to take a grinder to this stuff.

 

[wizzin]

BTW. TFG. did they send you documentation with your product? Can you see if it says that you need to scrim coat block with LRB?

 

[Dr Joe]

I've been watching this evolve, and even after all this I am still in awe. I've used this product many, many times on more diverse and on far larger projects than this without a single hitch. I will still use their products and recommend them highly from my experiences.

I do not find fault with the Company rep. logging on here to defend themselves, it's only fair. This dirty laundry should not have been aired till it was completely resolved. By threatening the company and calling the rep. names you have made it almost impossible for them not to take a defensive stand. From what you've shown and said they have not dropped their professionalism.

It sounded like you were wanting them to send you enough product to completely re-cover the whole project gratis at one point. Was that your objective? I'm just asking.

I hope you come to some kind of terms with them, I really think you would like the finished product, my clients did & do.

I wish I had an answer for you on re-coating with another product, but I wouldn't want to experiment with your project without knowing long term results on many factors.

Don't suppose you'd want to fill it with dirt and raise MONSTER moles?

Dr Joe

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[Dr Joe]

Perhaps a course wire brush on an angle grinder to remove the thick parts so you don't gum up the grinder.

Just tryin' ta help...

Dr Joe

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[wizzin]

I've been watching this evolve, and even after all this I am still in awe. I've used this product many, many times on more diverse and on far larger projects than this without a single hitch. I will still use their products and recommend them highly from my experiences.

I do not find fault with the Company rep. logging on here to defend themselves, it's only fair. This dirty laundry should not have been aired till it was completely resolved. By threatening the company and calling the rep. names you have made it almost impossible for them not to take a defensive stand. From what you've shown and said they have not dropped their professionalism.

It sounded like you were wanting them to send you enough product to completely re-cover the whole project gratis at one point. Was that your objective? I'm just asking.

I hope you come to some kind of terms with them, I really think you would like the finished product, my clients did & do.

I wish I had an answer for you on re-coating with another product, but I wouldn't want to experiment with your project without knowing long term results on many factors.

Don't suppose you'd want to fill it with dirt and raise MONSTER moles?

Dr Joe

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Well, I wanted to just patch it and finish the thing. That's why I called today and ordered more material. I would bet money they pulled my order because they just want to upset me more.

This tech hit a nerve with me (in case you couldn't tell). It's the tone of his emails. The first trigger was when I asked for help on july 10th, and they wouldn't respond until July 30th. I hate waiting for answers when I'm paying for something. I paid for the product, so I should get support when I ask for it. 20 days for a response which wasn't an answer is not acceptable. EDIT, and when I did call and ask for a manager because randy hadn't got back to me in over 2 weeks, they told me someone would call me monday. The never did call me. I really hate that. That is poor business ethics, and poor customer service. You have to follow through with statements like "we'll call you" or "I'll be there" etc.

I did want them to give me product. I asked for replacement LRB when the first glass primer failed. I had to tear the frame seal out 2 times to repair a faulty material. Again, when I installed the primer, it came with no documentation. So I applied it based on the mixing instructions only. When I called about it failing, the tech said "oh, well you need to apply the permaflex to the primer within 3 hours of applying the primer". Yet another example of them not telling me something when I called and ordered the primer. That caused me to use up about 50 linear feet of LRB which was their fault.

When I realized they weren't interested in helping me, only trying to find any flaw in my installation, I started going after the fact that their coverage rate statements are false. Which I still stand by. There is no good way to determine how much material you need, and at $95 per gallon, coverage is VERY important! A product that costs that much money should have very accurate coverage rates.

I wanted to come to an agreement with them on July 10th. If they would have offered me free shipping, I would have been happy. The email from the 10th had the infamous "hole photos" showing close ups of "just how good a job "Wizzin" did sealing the tank" and after I answered him back saying that those were shadows and dirt, it went down hill.

There are indentations in concrete block. A LOT of them. Probably about 100 per block. So if a tiny amount of LRB is required for each indentation, we're talking about a scrim coat of LRB. Which WAS NOT called for ANYWHERE. They know this. That's when they started turning to "scarecrows" to evade answering the question of why they don't suggest a scrim coat of LRB on the entire interior surface. So, I did/do wanted/want enough LRB to scrim the interior of the tank since it's obviously necessary, and not originally quoted.

Their step by step instructions, which were emailed to me when I was asking about using their product on my project are here: http://docs.google.com/Doc?id=ddr2n7nz_20d8zrxf

It was never stated over the phone, or on their instructions that a scrim coat of LRB was needed. In fact, if you read back a few posts, the tech actually repeats that.

Today, on the phone with the lady who took my order though, she claims that they tell EVERYBODY that they need to scrim coat concrete block with LRB, and that I WAS told to scrim coat the tank.

 

[wizzin]

Perhaps a course wire brush on an angle grinder to remove the thick parts so you don't gum up the grinder.

Just tryin' ta help...

Dr Joe

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Yeah, I was going to try one of those paint stripper wheels first.

 

[Dr Joe]

If your talking about those long wire strippers...wear good eye protection and long gloves. I had to pull two of those wires out of my arm when they broke off the unit at 60mph and stopped in me! Who knew they have a life expectancy rating and fracture, I do now.

Keep us posted,

Dr Joe

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[KNH]

I feel your pain and frustration wizzin. I dealt with an unethical company when purchasing my jumbo tank and they took me for a ride. I hope things will work out for you. Try not to let this consume you, its just not worth it.
KNH