building a 1000 gal concrete block monster tank

[wizzin]

WOW> Look at this!

http://64.233.169.104/search?q=cach...ml+sanitred+problems&hl=en&ct=clnk&cd=3&gl=us

in fact, this whole thread:
http://64.233.169.104/search?q=cach...sani-tred+complaints&hl=en&ct=clnk&cd=1&gl=us

and this: what looks like the same rep (he did seem aweful familiar with a forum setting, what with quotes and smilies and all) where he's acting the same way in a heated discussion about Sanitred's practices.

http://64.233.169.104/search?q=cach...sani-tred+complaints&hl=en&ct=clnk&cd=5&gl=us

I see a lot of other similar complaints after searching other sites regarding sanitred. Wish I would have thought of that before I ordered their products.

I'm going to fill out a complaint with the BBB also.

Here is the text from the BBB:

BBB Reliability Report

The BBB®
Serving The 23 Northern Counties of Indiana
4011 Parnell Ave
Fort Wayne, IN 46805
(260) 423-4433
www.neindiana.bbb.org




Ideal Products
15605 3rd Road
Plymouth, IN 46563
Telephone: (574) 784-3308
www.sanitred.com



The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report
BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.


.



Principal: Bill Emerick
Customer Contact: Bill Emerick - (574) 784-3308
File Open Date: May 2003
TOB Classification: Manufacturers & Producers
BBB Membership: This company is not a member.


Customer Experience

Based on BBB files, this company has an unsatisfactory record
BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.


of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.


with the BBB due to one or more unresolved
BBB Definition:

unresolved - The company failed to resolve the complaint issues.


complaint(s).

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The BBB processed a total of 3 complaints about this company in the last 36 months, our standard reporting period.Of the total of 3 complaints closed in 36 months, 0 were closed in the last year.

Sales Practice Issues
BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.



Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.



1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.

Customer Service Issues
BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.



BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.



Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.



1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.

Guarantee or Warranty Issues
BBB Definition:

Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.



Unresolved
BBB Definition:

Unresolved - The company failed to resolve the complaint issues.



1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.

 

[wizzin]

If your talking about those long wire strippers...wear good eye protection and long gloves. I had to pull two of those wires out of my arm when they broke off the unit at 60mph and stopped in me! Who knew they have a life expectancy rating and fracture, I do now.

Keep us posted,

Dr Joe

.

LOL. Noted and thanks.

 

[jem454]

I wouldn't suggest doing anything different than John did. Use pond armor and follow his build exactly.



I'm thinking about this. I've seen different hardi board before. There is the hardiboard that you use on the exterior of a building. Sort of a very strong siding material, and I've seen the hardi backer board which is a concrete type material. You're talking about the concrete type backer board like you'd find at lowes right?

Lowes and home depot dont carry the stuff I used, only lumber yards. So maybe it is the stuff used on the exterior.

 

[TheFishGuy]

They did send me documentation, but nothing concerning block or a scrim coat. There service was great before I orderd their product, and during the order. It was only when I called with questions and concerns when the service went down hill.... Interesting

 

[Dr Joe]

How come people don't use their real names when posting against a Company...i.e. licensedwaterproofer? The Company is hanging out there for everyone to see, but who is licensedwaterproofer? What if I don't want him doing work for me? I'd never know (unless I made him mad ).

This isn't againt you wizzin, I feel your pain in your problem, your not claiming to be an expert in your case. Just someone who wants a big fish tank.

This guy can't seem to grasp the idea of SaniTred, Blow up a balloon and submerge it in water, no water enters the balloon, basically the same thing. Put an open cylinder in the water and water rises inside it. Even with an inverted glass water will rise till the compressed air inside limits it.

Onward...

Gotten to that grinding yet? I'm curious as to how that works.

Dr Joe

.

 

[wizzin]

How come people don't use their real names when posting against a Company...i.e. licensedwaterproofer? The Company is hanging out there for everyone to see, but who is licensedwaterproofer? What if I don't want him doing work for me? I'd never know (unless I made him mad ).

This isn't againt you wizzin, I feel your pain in your problem, your not claiming to be an expert in your case. Just someone who wants a big fish tank.

This guy can't seem to grasp the idea of SaniTred, Blow up a balloon and submerge it in water, no water enters the balloon, basically the same thing. Put an open cylinder in the water and water rises inside it. Even with an inverted glass water will rise till the compressed air inside limits it.

Onward...

Gotten to that grinding yet? I'm curious as to how that works.

Dr Joe

.

I agree with you on that thread, and the "so called expert", but what I was more interested in was the unprofessional tone of the sanitred rep in those responses. I can't speak at all for the performance of the products in a hydrostatic environment, and wouldn't even guess. Even for the tank sealing, I'm sure if you have enough of the stuff that it will work. My issue is the misleading information given out to make a sale.

More importantly than the thread, is the BBB report. Specifically this part:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.

That's my problem with them exactly.

No grinding yet. I'm going out of town for a weekend fly fishing trip to a resort. I need a break.

BTW. I still haven't been credited the $100 back yet.

 

[Scatocephalus]

I do not find fault with the Company rep. logging on here to defend themselves, it's only fair. This dirty laundry should not have been aired till it was completely resolved. By threatening the company and calling the rep. names you have made it almost impossible for them not to take a defensive stand. From what you've shown and said they have not dropped their professionalism.

I do not fault the company rep for wanting to defend themseves either, however, having been a rep for over a decade, their technique is HORRIBLE. Here's an example:

Original post by Sani-Tred Rep
You are insinuating that water is passing through the seamless solid rubber ... this is impossible and if it were true, you would be the first person in over 20 years that this has happened to. Congratulations you made history.

Here's another beauty:

Original post by Sani-Tred Rep
This is a simple fix as was explained to you repeatedly … just find your leak and it’s all over. If you spent 1/4 of the time finding this leak as you have typing this would have been over months ago. You’re talking about a couple spots here

The italacized parts were not necessary and the underlined parts are inexcusable. How did he think this would in any way, shape or form make the situation better??

Sani-Tred Rep is sarcastic, rude and demeaning. In almost every post made by the rep there are comments that are highly unprofessional and serve no purpose other than to inflame the situation. His posting here comes accross as more "Look how dumb Wizzin is" as opposed to trying to defend his product or to help and educate.

 

[Dr Joe]

I do not fault the company rep for wanting to defend themseves either, however, having been a rep for over a decade, their technique is HORRIBLE. Here's an example:



Here's another beauty:



The italacized parts were not necessary and the underlined parts are inexcusable. How did he think this would in any way, shape or form make the situation better??

Sani-Tred Rep is sarcastic, rude and demeaning. In almost every post made by the rep there are comments that are highly unprofessional and serve no purpose other than to inflame the situation. His posting here comes accross as more "Look how dumb Wizzin is" as opposed to trying to defend his product or to help and educate.

Maybe, but he's held it together longer tha I might have and I did it for 25yrs .

.



I'm going out of town for a weekend fly fishing trip to a resort

:j/k:



Try and take pix of that...we need some entertainment

Have a great time, the world will be here when you get back.

P.S. Hey, do they have Wi-Fi?

Dr Joe

.

 

[wizzin]

I do not fault the company rep for wanting to defend themseves either, however, having been a rep for over a decade, their technique is HORRIBLE. Here's an example:



Here's another beauty:



The italacized parts were not necessary and the underlined parts are inexcusable. How did he think this would in any way, shape or form make the situation better??

Sani-Tred Rep is sarcastic, rude and demeaning. In almost every post made by the rep there are comments that are highly unprofessional and serve no purpose other than to inflame the situation. His posting here comes accross as more "Look how dumb Wizzin is" as opposed to trying to defend his product or to help and educate.

apparently, from reading a bunch of other forums (waterproofing basements etc) that is his tactic. Not to defend the company/products, but rather to try to discredit the poster by posting unnecessary smug remarks aimed to agitate the poster. I'm hot headed, so it worked on me.

Maybe, but he's held it together longer tha I might have and I did it for 25yrs .

.



I'm going out of town for a weekend fly fishing trip to a resort

:j/k:



Try and take pix of that...we need some entertainment

Have a great time, the world will be here when you get back.

P.S. Hey, do they have Wi-Fi?

Dr Joe

.

I'll have to take em with my camera phone. But I'll try.

Actually they do have Wi-Fi. LOL. I'm not going to be using it though. I'm going to enjoy a PC free weekend!

The section I'm fly fishing is a class A blue ribbon trout stream that's dedicated as fly fishing only. One of the best in the Eastern part of the country. It was posted for about the last 10 years by a guy who bought the property surrounding it. He ran an exclusive fly fishing club and charged $65000 to join the club (I S you not). The Commonwealth of Pennsylvania filed a lawsuit against him because he was refusing to allow the public to fish the waters. The state deemed the waters "navigable" and therefore held in public domain. A few months ago they made him take down the signs and allow people to fish again. While it was posted they stocked and fed a bunch of HUGE trout. It's still catch and release, so they're all in there. That's what I'm looking forward to.

Phil

 

[Dr Joe]

Oh sure, rub it in now...

So, no trolling from a jet ski huh? you could float a hibachi and grill the trout right were they swim...MMmmmm trout.

Catch & release is for people who don't know how to cook fish .

It's 5:12am Sunday morning, hope your getting ready for a second day of fishing .

Dr Joe

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